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ITCOE SERVICE & TECHNOLOGY EXCELLENCE
BALANCED ENTERPRISE FRAMEWORK
The ITCOE Service
&Technology
Excellence Balanced Enterprise Framework supports providing
the public and private sector with a
sustainable business-driven foundational infrastructure
delivering continuous improvement via people, process and
technology.
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SPECIFIC FUNCTIONS
Services and programs provided to customers, based upon
organizational or department mission and purpose.
UTILITY FUNCTIONS
Infrastructure of daily operational functions, if performed
by one dedicated team, allow organizational focus on core business.
SHARED FUNCTIONS
Shared business and technology functions grouped together promote effective
delivery of services and programs.
EFFICIENCY FUNCTIONS
Business Process, Continuous Improvement and Technology Empowerment, Best
Practice, Standards, Regulatory Compliance, Workforce and Professional
Development.
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